Technical & Documentation Work
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SharperShape • 2019–2023, on and off • Visual Observer to Technical Writer
Started as a Visual Observer supporting drone flight operations, then moved into Technical Writer for the same company.
Wrote the RFPs and RFIs that won utility clients for LiDAR-based grid inspection technology.
Wrote safety briefings and procedural documentation from direct field experience.
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Booksweeps • 2025–2026 • Director of Operations
Promoted from Marketing Assistant in under a year.
Built the documentation system an 8-person team ran on, including a Zendesk Help Center built from scratch and SOPs across marketing, support, and program delivery.
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Clarissa Bright Media / Matchmade / KnightReadsBright • 2020–present • Founder & Documentation Lead
Built compliance documentation for a regulated consumer platform, including consent frameworks, content policy, and a takedown/appeal workflow mapped to card-network standards.
Built the branded documentation system used across dozens of production scripts.